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This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. The Salesforce AI Platform Model Serving team is dedicated to developing and managing services that power large language models (LLMs) and other AI workloads within Salesforce. Their main focus …

Optimizing Salesforce’s model endpoints with Amazon SageMaker AI inference components Read More »

Chat-based assistants powered by Retrieval Augmented Generation (RAG) are transforming customer support, internal help desks, and enterprise search, by delivering fast, accurate answers grounded in your own data. With RAG, you can use a ready-to-deploy foundation model (FM) and enrich it with your own data, making responses relevant and context-aware without the need for fine-tuning …

Building a RAG chat-based assistant on Amazon EKS Auto Mode and NVIDIA NIMs Read More »

We’re excited to introduce Amazon Bedrock AgentCore Identity, a comprehensive identity and access management service purpose-built for AI agents. With AgentCore Identity AI, agent developers and administrators can securely access AWS resources and third-party tools such as GitHub, Salesforce, or Slack. AgentCore Identity provides robust identity and access management at scale so that agents can …

Introducing Amazon Bedrock AgentCore Identity: Securing agentic AI at scale Read More »

Intelligent document processing (IDP) is a technology to automate the extraction, analysis, and interpretation of critical information from a wide range of documents. By using advanced machine learning (ML) and natural language processing algorithms, IDP solutions can efficiently extract and process structured data from unstructured text, streamlining document-centric workflows. When enhanced with generative AI capabilities, …

Scalable intelligent document processing using Amazon Bedrock Data Automation Read More »

Upgrading legacy systems has become increasingly important to stay competitive in today’s market as outdated infrastructure can cost organizations time, money, and market position. However, modernization efforts face challenges like time-consuming architecture reviews, complex migrations, and fragmented systems. These delays not only impact engineering teams but have broader impacts including lost market opportunities, reduced competitiveness, …

Whiteboard to cloud in minutes using Amazon Q, Amazon Bedrock Data Automation, and Model Context Protocol Read More »

Amazon Q Business is a generative AI-powered enterprise assistant that helps organizations unlock value from their data. By connecting to enterprise data sources, employees can use Amazon Q Business to quickly find answers, generate content, and automate tasks—from accessing HR policies to streamlining IT support workflows, all while respecting existing permissions and providing clear citations. …

Bringing agentic Retrieval Augmented Generation to Amazon Q Business Read More »

This post was co-authored with Laura Lee Williams and John Jabara from University Startups. University Startups, headquartered in Bethesda, MD, was founded in 2020 to empower high school students to expand their education beyond a traditional curriculum. University Startups is focused on special education and related services in school districts throughout the US. After students …

Empowering students with disabilities: University Startups’ generative AI solution for personalized student pathways Read More »

These Chrome features and tips for students can help you learn more easily while staying organized and focused, too. ​ 

Large language models (LLMs) have become increasingly prevalent across both consumer and enterprise applications. However, their tendency to “hallucinate” information and deliver incorrect answers with seeming confidence has created a trust problem. Think of LLMs as you would a human expert: we typically trust experts who can back up their claims with references and walk …

Citations with Amazon Nova understanding models Read More »

We’re introducing Flight Deals, a new, AI-powered search tool. Plus, there’s a new way to exclude basic economy on Google Flights. ​