AI-powered speech solutions are transforming contact centers by enabling natural conversations between customers and AI agents, shortening wait times, and dramatically reducing operational costs—all without sacrificing the human-like interaction customers …
Deploy a full stack voice AI agent with Amazon Nova Sonic Read More »
Successful generative AI software as a service (SaaS) systems require a balance between service scalability and cost management. This becomes critical when building a multi-tenant generative AI service designed to …
Manage multi-tenant Amazon Bedrock costs using application inference profiles Read More »
Evaluating the performance of large language models (LLMs) goes beyond statistical metrics like perplexity or bilingual evaluation understudy (BLEU) scores. For most real-world generative AI scenarios, it’s crucial to understand …
Evaluating generative AI models with Amazon Nova LLM-as-a-Judge on Amazon SageMaker AI Read More »
Vector embeddings have become essential for modern Retrieval Augmented Generation (RAG) applications, but organizations face significant cost challenges as they scale. As knowledge bases grow and require more granular embeddings, …
Amazon Bedrock offers model customization capabilities for customers to tailor versions of foundation models (FMs) to their specific needs through features such as fine-tuning and distillation. Today, we’re announcing the …
Implementing on-demand deployment with customized Amazon Nova models on Amazon Bedrock Read More »
Organizations are adopting large language models (LLMs), such as DeepSeek R1, to transform business processes, enhance customer experiences, and drive innovation at unprecedented speed. However, standalone LLMs have key limitations …
This post was written with Ilan Geller, Kamal Mannar, Debasmita Ghosh, and Nakul Aggarwal of Accenture. Video highlights offer a powerful way to boost audience engagement and extend content value …
Accenture scales video analysis with Amazon Nova and Amazon Bedrock Agents Read More »
This post is co-written with Mark Berkeland, Oscar Rodriguez and Marina Gerzon from Vonage. Voice-based technologies are transforming the way businesses engage with customers across customer support, virtual assistants, and …
Deploy conversational agents with Vonage and Amazon Nova Sonic Read More »
For Google AI Pro and AI Ultra subscribers, AI Mode in Search now features the ability to use Gemini 2.5 Pro and do deeper research for you.
AI agents will change how we all work and live. Our AWS CEO, Matt Garman, shared a vision of a technological shift as transformative as the advent of the internet. …
Enabling customers to deliver production-ready AI agents at scale Read More »
