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Enhance Amazon Connect and Lex with generative AI capabilities

Enhance Amazon Connect and Lex with generative AI capabilities

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. Amazon Lex provides your Amazon Connect contact center with chatbot functionalities such as automatic speech recognition (ASR) and natural language understanding (NLU) capabilities through voice and text channels. The bot takes natural language speech or text input, recognizes …

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Skeleton-based pose annotation labeling using Amazon SageMaker Ground Truth

Skeleton-based pose annotation labeling using Amazon SageMaker Ground Truth

Pose estimation is a computer vision technique that detects a set of points on objects (such as people or vehicles) within images or videos. Pose estimation has real-world applications in sports, robotics, security, augmented reality, media and entertainment, medical applications, and more. Pose estimation models are trained on images or videos that are annotated with …

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Build generative AI chatbots using prompt engineering with Amazon Redshift and Amazon Bedrock

Build generative AI chatbots using prompt engineering with Amazon Redshift and Amazon Bedrock

With the advent of generative AI solutions, organizations are finding different ways to apply these technologies to gain edge over their competitors. Intelligent applications, powered by advanced foundation models (FMs) trained on huge datasets, can now understand natural language, interpret meaning and intent, and generate contextually relevant and human-like responses. This is fueling innovation across …

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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

This post is co-written with Santosh Waddi and Nanda Kishore Thatikonda from BigBasket. BigBasket is India’s largest online food and grocery store. They operate in multiple ecommerce channels such as quick commerce, slotted delivery, and daily subscriptions. You can also buy from their physical stores and vending machines. They offer a large assortment of over …

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. For example, in an application that recommends a music playlist, features could include song ratings, listening duration, and listener demographics. Features are used …

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How Booking.com modernized its ML experimentation framework with Amazon SageMaker

How Booking.com modernized its ML experimentation framework with Amazon SageMaker

This post is co-written with Kostia Kofman and Jenny Tokar from Booking.com. As a global leader in the online travel industry, Booking.com is always seeking innovative ways to enhance its services and provide customers with tailored and seamless experiences. The Ranking team at Booking.com plays a pivotal role in ensuring that the search and recommendation …

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Build an internal SaaS service with cost and usage tracking for foundation models on Amazon Bedrock

Build an internal SaaS service with cost and usage tracking for foundation models on Amazon Bedrock

Enterprises are seeking to quickly unlock the potential of generative AI by providing access to foundation models (FMs) to different lines of business (LOBs). IT teams are responsible for helping the LOB innovate with speed and agility while providing centralized governance and observability. For example, they may need to track the usage of FMs across …

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Automate the insurance claim lifecycle using Agents and Knowledge Bases for Amazon Bedrock

Automate the insurance claim lifecycle using Agents and Knowledge Bases for Amazon Bedrock

Generative AI agents are a versatile and powerful tool for large enterprises. They can enhance operational efficiency, customer service, and decision-making while reducing costs and enabling innovation. These agents excel at automating a wide range of routine and repetitive tasks, such as data entry, customer support inquiries, and content generation. Moreover, they can orchestrate complex, …

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