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Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight

Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight

This post was cowritten by Mulay Ahmed, Assistant Director of Engineering, and Ruby Donald, Assistant Director of Engineering at Principal Financial Group. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. Principal Financial Group® is an integrated global …

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Optimize query responses with user feedback using Amazon Bedrock embedding and few-shot prompting

Optimize query responses with user feedback using Amazon Bedrock embedding and few-shot prompting

Improving response quality for user queries is essential for AI-driven applications, especially those focusing on user satisfaction. For example, an HR chat-based assistant should strictly follow company policies and respond using a certain tone. A deviation from that can be corrected by feedback from users. This post demonstrates how Amazon Bedrock, combined with a user …

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Boosting team productivity with Amazon Q Business Microsoft 365 integrations for Microsoft 365 Outlook and Word

Boosting team productivity with Amazon Q Business Microsoft 365 integrations for Microsoft 365 Outlook and Word

Amazon Q Business, with its enterprise grade security, seamless integration with multiple diverse data sources, and sophisticated natural language understanding, represents the next generation of AI business assistants. What sets Amazon Q Business apart is its support of enterprise requirements from its ability to integrate with company documentation to its adaptability with specific business terminology …

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Integrate Amazon Bedrock Agents with Slack

Integrate Amazon Bedrock Agents with Slack

As companies increasingly adopt generative AI applications, AI agents capable of delivering tangible business value have emerged as a crucial component. In this context, integrating custom-built AI agents within chat services such as Slack can be transformative, providing businesses with seamless access to AI assistants powered by sophisticated foundation models (FMs). After an AI agent …

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Secure distributed logging in scalable multi-account deployments using Amazon Bedrock and LangChain

Secure distributed logging in scalable multi-account deployments using Amazon Bedrock and LangChain

Data privacy is a critical issue for software companies that provide services in the data management space. If they want customers to trust them with their data, software companies need to show and prove that their customers’ data will remain confidential and within controlled environments. Some companies go to great lengths to maintain confidentiality, sometimes …

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