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How Clarus Care uses Amazon Bedrock to deliver conversational contact center interactions

How Clarus Care uses Amazon Bedrock to deliver conversational contact center interactions

This post was cowritten by Rishi Srivastava and Scott Reynolds from Clarus Care. Many healthcare practices today struggle with managing high volumes of patient calls efficiently. From appointment scheduling and prescription refills to billing inquiries and urgent medical concerns, practices face the challenge of providing timely responses while maintaining quality patient care. Traditional phone systems …

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Simplify ModelOps with Amazon SageMaker AI Projects using Amazon S3-based templates

Simplify ModelOps with Amazon SageMaker AI Projects using Amazon S3-based templates

Managing ModelOps workflows can be complex and time-consuming. If you’ve struggled with setting up project templates for your data science team, you know that the previous approach using AWS Service Catalog required configuring portfolios, products, and managing complex permissions—adding significant administrative overhead before your team could start building machine learning (ML) pipelines. Amazon SageMaker AI …

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Scale AI in South Africa using Amazon Bedrock global cross-Region inference with Anthropic Claude 4.5 models

Scale AI in South Africa using Amazon Bedrock global cross-Region inference with Anthropic Claude 4.5 models

Building AI applications with Amazon Bedrock presents throughput challenges impacting the scalability of your applications. Global cross-Region inference in the af-south-1 AWS Region changes that. You can now invoke models from the Cape Town Region while Amazon Bedrock automatically routes requests to Regions with available capacity. Your applications get consistent response times, your users get reliable experiences, …

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Scaling content review operations with multi-agent workflow

Scaling content review operations with multi-agent workflow

Enterprises are managing ever-growing volumes of content, ranging from product catalogs and support articles to knowledge bases and technical documentation. Ensuring this information remains accurate, relevant, and aligned with the latest business facts is a formidable challenge. Manual content review processes are often slow, costly, and unable to keep pace with dynamic business needs. According …

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Build reliable Agentic AI solution with Amazon Bedrock: Learn from Pushpay’s journey on GenAI evaluation

Build reliable Agentic AI solution with Amazon Bedrock: Learn from Pushpay’s journey on GenAI evaluation

This post was co-written with Saurabh Gupta and Todd Colby from Pushpay. Pushpay is a market-leading digital giving and engagement platform designed to help churches and faith-based organizations drive community engagement, manage donations, and strengthen generosity fundraising processes efficiently. Pushpay’s church management system provides church administrators and ministry leaders with insight-driven reporting, donor development dashboards, and automation …

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