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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022, being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth. Despite contact centers being under constant pressure to …

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Llama Guard is now available in Amazon SageMaker JumpStart

Today we are excited to announce that the Llama Guard model is now available for customers using Amazon SageMaker JumpStart. Llama Guard provides input and output safeguards in large language model (LLM) deployment. It’s one of the components under Purple Llama, Meta’s initiative featuring open trust and safety tools and evaluations to help developers build …

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Identify cybersecurity anomalies in your Amazon Security Lake data using Amazon SageMaker

Customers are faced with increasing security threats and vulnerabilities across infrastructure and application resources as their digital footprint has expanded and the business impact of those digital assets has grown. A common cybersecurity challenge has been two-fold: Consuming logs from digital resources that come in different formats and schemas and automating the analysis of threat …

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Microsoft and Oracle announce that Oracle Database@Azure is now generally available

This blog is co-authored by Ravi Turlapati, Head of Strategic Products and Growth, Oracle Cloud Infrastructure. The Microsoft and Oracle partnership is focused on giving customers choice and removing the hurdles faced when migrating mission-critical workloads to the public cloud where they can access the rich set of technology needed to accelerate innovation and compete …

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Create new ways to serve your mission with Microsoft Azure Space

Since launching Microsoft Azure Space, we’ve been focused on three main goals: Connect anyone, anywhere, at any security level, back to the full power and potential of the Microsoft Cloud. This includes working with exciting space start-ups like Muon Space and True Anomaly as well as government agencies like the United States Space Force. Enable …

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Infuse responsible AI tools and practices in your LLMOps

This is the third blog in our series on LLMOps for business leaders. Read the first and second articles to learn more about LLMOps on Azure AI. As we embrace advancements in generative AI, it’s crucial to acknowledge the challenges and potential harms associated with these technologies. Common concerns include data security and privacy, low …

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Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services (SCPS)

We are honored to be recognized by Gartner® as a Leader in the recently published 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services (SCPS). In the report, Gartner placed Microsoft furthest in Completeness of Vision. For years, we’ve understood that the industry trusts Gartner Magic Quadrant reports to provide a holistic review of cloud providers’ …

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Future proof—Navigating risk management with Azure OpenAI Service

Risk management is a systematic—and necessary—process designed to identify, assess, prioritize, and minimize the impact of uncertain events on an organization. Worldwide end-user spending on security and risk management is projected to total USD215 billion in 2024, an increase of 14.3 percent from 2023, according to new forecast from Gartner, Inc. who also states that …

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