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Automating customer retention workflows in Amazon Quick can turn a five-day churn-response cycle into one that takes minutes. Last quarter, a mid-size SaaS company lost 12% of its at-risk accounts because the retention team took five days to identify and contact dissatisfied customers. By the time someone manually reviewed CSAT spreadsheets and call transcripts, those […]

Today, the Model Context Protocol (MCP) published its 2026-07-28 specification, the largest and most significant revision of the protocol since its launch. With this release MCP becomes a stateless protocol that scales on ordinary HTTP infrastructure. Alongside the transport changes, this new version introduces a governed extensions system, strengthens authorization by aligning more closely with

As artificial intelligence applications evolve from simple chatbots to sophisticated autonomous systems, organizations face new challenges in orchestrating complex multi-agent workflows that can handle real-world production scenarios. Traditional single-agent approaches often fall short when dealing with intricate business processes that require specialized expertise, dynamic decision-making, and robust error recovery mechanisms. The financial services industry exemplifies

We’re announcing even more new capabilities in Managed Agents in Gemini API so developers can build reliable, production-ready agents. ​ 

It might sound counterintuitive, but Search’s AI tools can actually help you make the most of your time offline whether you want to book concert tickets or find the perf… ​ 

These AI features can help you craft a menu, design a tablescape, and handle other party-planning tasks. ​ 

If you’re using Retrieval-Augmented Generation (RAG) for complex analytical tasks that span hundreds of documents, such as financial due diligence or regulatory compliance reviews, you’ve likely hit its ceiling. Similarity search surfaces relevant fragments but often misses cross-document connections. This post shows you how to address that gap using task-aware knowledge compression (TAKC), a technique

Enterprises running self-hosted speech AI need fast, auditable support without giving partners long-lived access to their accounts. When a model returns unexpected results or an endpoint misbehaves, the engineer best positioned to diagnose it is often on the partner side. But provisioning cross-account AWS Identity and Access Management (IAM) roles for every support engagement is

Every day, nurses and care teams make critical decisions based on clinical documentation that is often fragmented, inconsistent, and prone to errors. Incomplete or inaccurate records increase cognitive load, introduce clinical risk, and create compliance challenges in an already demanding environment. Medical documentation must serve both patient outcomes and regulatory standards, yet too often it

Today, we announce the availability of Claude Opus 5 on Amazon Bedrock and Claude Platform on AWS. Claude Opus 5 is Anthropic’s most advanced Opus model and the first in the fifth generation. It is a meaningful step forward, providing improvements across the workflows that teams run in production such as agentic coding, knowledge work,