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Effective customer support, project management, and knowledge management are critical aspects of providing efficient customer relationship management. ServiceNow is a platform for incident tracking, knowledge management, and project management functions for software projects and has become an indispensable part of many organizations’ workflows to ensure success of the customer and the product. However, extracting valuable …

Derive generative AI-powered insights from ServiceNow with Amazon Q Business Read More »

Generative artificial intelligence (AI) provides an opportunity for improvements in healthcare by combining and analyzing structured and unstructured data across previously disconnected silos. Generative AI can help raise the bar on efficiency and effectiveness across the full scope of healthcare delivery. The healthcare industry generates and collects a significant amount of unstructured textual data, including …

Intelligent healthcare forms analysis with Amazon Bedrock Read More »

GitHub is the home of the world’s software developers, with more than 100 million developers and 420 million total repositories across the platform. To keep everything running smoothly and securely, GitHub collects a tremendous amount of data through an in-house pipeline made up of several components. But even though it was built for fault tolerance …

GitHub scales on demand with Azure Functions Read More »

As the scale and complexity of data handled by organizations increase, traditional rules-based approaches to analyzing the data alone are no longer viable. Instead, organizations are increasingly looking to take advantage of transformative technologies like machine learning (ML) and artificial intelligence (AI) to deliver innovative products, improve outcomes, and gain operational efficiencies at scale. Furthermore, …

Harness the power of AI and ML using Splunk and Amazon SageMaker Canvas Read More »

This post is co-written by Kevin Plexico and Shakun Vohra from Deltek. Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. Retrieval Augmented Generation (RAG) has emerged as a leading method for using the power of large language models …

How Deltek uses Amazon Bedrock for question and answering on government solicitation documents Read More »

This post is co-authored with Travis Mehlinger and Karthik Raghunathan from Cisco. Webex by Cisco is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which …

Cisco achieves 50% latency improvement using Amazon SageMaker Inference faster autoscaling feature Read More »

This post is co-authored with Travis Mehlinger and Karthik Raghunathan from Cisco. Webex by Cisco is a leading provider of cloud-based collaboration solutions, including video meetings, calling, messaging, events, polling, asynchronous video, and customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels their innovation, which uses …

How Cisco accelerated the use of generative AI with Amazon SageMaker Inference Read More »

Seamless access to content and insights is crucial for delivering exceptional customer experiences and driving successful business outcomes. Box, a leading cloud content management platform, serves as a central repository for diverse digital assets and documents in many organizations. An enterprise Box account typically contains a wealth of materials, including documents, presentations, knowledge articles, and …

Discover insights from Box with the Amazon Q Box connector Read More »

This post is co-written with Aishwarya Gupta, Apurva Gawad, and Oliver Cody from Twilio. Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, …

How Twilio generated SQL using Looker Modeling Language data with Amazon Bedrock Read More »

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Trained on a large volume of datasets, these models incorporate memory components in their architectural design, allowing them to understand and comprehend textual context. Most common use cases for chatbot assistants focus on a few …

Improve AI assistant response accuracy using Knowledge Bases for Amazon Bedrock and a reranking model Read More »